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Customer Service Training Course
Boost your call centre career with our Customer Service Training Course, designed to improve your skills in handling customer interactions effectively. Dig into customer service basics, tackle common call centre challenges, and master customer expectations. Get involved in interactive training techniques, including role-playing and feedback methods, to sharpen your communication skills. Learn to manage tricky customers, turn kak experiences into lekker ones, and continuously improve your training effectiveness. Join now for a jol of a learning experience!
- Master customer service basics for effective interactions.
- Develop empathy to improve customer satisfaction and loyalty.
- Use de-escalation techniques to manage difficult situations.
- Use feedback to continuously improve service quality.
- Design engaging training modules for real-world application.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Customer Service Training Course, designed to improve your skills in handling customer interactions effectively. Dig into customer service basics, tackle common call centre challenges, and master customer expectations. Get involved in interactive training techniques, including role-playing and feedback methods, to sharpen your communication skills. Learn to manage tricky customers, turn kak experiences into lekker ones, and continuously improve your training effectiveness. Join now for a jol of a learning experience!
Elevify advantages
Develop skills
- Master customer service basics for effective interactions.
- Develop empathy to improve customer satisfaction and loyalty.
- Use de-escalation techniques to manage difficult situations.
- Use feedback to continuously improve service quality.
- Design engaging training modules for real-world application.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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