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Customer Service Management Course

Customer Service Management Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Level up your call centre career with our Customer Service Management Course, designed to equip professionals with the essential skills for success. Master strategy development, process improvement, and training techniques to improve operations. Learn to implement change effectively, leverage cutting-edge technology, and boost customer satisfaction. Dive into root cause analysis, understand call centre dynamics, and refine your reporting and communication skills. Join us for a transformative learning experience that delivers practical, high-quality insights.

Elevify advantages

Develop skills

  • Master process improvement for efficient call centre operations.
  • Develop strategic training to improve team performance.
  • Implement change management for seamless transitions.
  • Leverage technology to boost call centre productivity.
  • Analyse root causes to resolve customer service issues.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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