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Customer Relations Course

Customer Relations Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Level up your call centre career with our Customer Relations Course, designed to sharpen your skills in technology, communication, and problem-solving. Master CRM tools, leverage AI, and implement new technologies to boost efficiency. Develop actionable plans, set clear objectives, and keep tabs on progress. Enhance product knowledge and stay up to date with changes. Improve customer satisfaction by understanding key metrics and effective communication techniques. Prioritise time management and handle calls with speed and quality.

Elevify advantages

Develop skills

  • Master CRM Tools: Enhance efficiency with advanced customer relationship management.
  • AI Integration: Leverage AI to streamline and improve customer interactions.
  • Effective Communication: Develop verbal and non-verbal skills for clear dialogue.
  • Problem Solving: Implement creative solutions to resolve customer issues swiftly.
  • Time Management: Balance speed and quality for optimal call centre performance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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