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US$30,90
Customer Relations Course
Level up your call centre career with our Customer Relations Course, designed to sharpen your skills in technology, communication, and problem-solving. Master CRM tools, leverage AI, and implement new technologies to boost efficiency. Develop actionable plans, set clear objectives, and keep tabs on progress. Enhance product knowledge and stay up to date with changes. Improve customer satisfaction by understanding key metrics and effective communication techniques. Prioritise time management and handle calls with speed and quality.
- Master CRM Tools: Enhance efficiency with advanced customer relationship management.
- AI Integration: Leverage AI to streamline and improve customer interactions.
- Effective Communication: Develop verbal and non-verbal skills for clear dialogue.
- Problem Solving: Implement creative solutions to resolve customer issues swiftly.
- Time Management: Balance speed and quality for optimal call centre performance.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Level up your call centre career with our Customer Relations Course, designed to sharpen your skills in technology, communication, and problem-solving. Master CRM tools, leverage AI, and implement new technologies to boost efficiency. Develop actionable plans, set clear objectives, and keep tabs on progress. Enhance product knowledge and stay up to date with changes. Improve customer satisfaction by understanding key metrics and effective communication techniques. Prioritise time management and handle calls with speed and quality.
Elevify advantages
Develop skills
- Master CRM Tools: Enhance efficiency with advanced customer relationship management.
- AI Integration: Leverage AI to streamline and improve customer interactions.
- Effective Communication: Develop verbal and non-verbal skills for clear dialogue.
- Problem Solving: Implement creative solutions to resolve customer issues swiftly.
- Time Management: Balance speed and quality for optimal call centre performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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