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Customer Experience Course

Customer Experience Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Level up your call centre career with our Customer Experience Course, designed to transform your understanding of customer interactions. Dig into key concepts like telling the difference between customer experience and service, measuring success through KPIs, and using customer feedback to your advantage. Keep ahead of the game with insights on AI, automation, and omnichannel support. Develop actionable strategies to optimise communication, personalise interactions, and improve response times. Join us to master the art of a truly lekker customer experience.

Elevify advantages

Develop skills

  • Master Customer Experience: Know the difference between service and experience properly.
  • Analyse KPIs: Track and understand key performance indicators.
  • Optimise Communication: Improve channels for better customer interaction.
  • Implement Personalisation: Tailor interactions for unique customer needs.
  • Improve Response Times: Boost efficiency in sorting out customer queries.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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