Emergency Call Operator Course
This course trains emergency call operators in handling urgent calls, providing first aid guidance, dispatch protocols, and stress management for effective emergency response.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Emergency Call Operator Course equips you with practical tools to manage urgent calls confidently. You'll learn calm openings, quick assessments, and clear questioning for traffic incidents, along with step-by-step remote first aid instructions, including CPR and bleeding control. Develop skills in dispatch decisions, documentation, reassuring callers, and emotional self-care to provide swift, safe, and effective emergency support.
Elevify advantages
Develop skills
- Emergency scene guidance: deliver fast, safe CPR and bleeding control instructions.
- High-pressure call control: open, lead, and calm distressed callers in seconds.
- Focused questioning: capture critical traffic crash details with clear scripts.
- Dispatch decisions: choose and brief EMS, fire, and police using real-world protocols.
- Resilient operator mindset: document accurately and manage your own stress after calls.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF