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Telemarketing Operator Course

Telemarketing Operator Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Telemarketing Operator Course builds practical skills to handle inbound complaints, troubleshoot slow internet, and explain solutions clearly while setting realistic expectations. Learn to de-escalate emotional calls, use active listening, and manage time without losing satisfaction. Improve sales results with targeted scripts, objection handling, and consultative offers, while using QA tools and self-evaluation to track performance and grow fast.

Elevify advantages

Develop skills

  • Complaint call mastery: diagnose issues fast and explain clear next steps.
  • Emotional intelligence on calls: de-escalate, listen deeply, and stay in control.
  • High-impact phone sales: discover needs, handle objections, and close with ease.
  • Offer presentation skills: position plans, pricing, and upsells for quick wins.
  • QA and self-review: use call checklists and metrics to improve every shift.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF