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CRM Systems Technician Course

CRM Systems Technician Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Take your call centre career to the next level with our CRM Systems Technician Course, designed to boost your expertise in optimising CRM systems for maximum efficiency. Delve into CRM architecture, identify system loopholes, and explore essential features tailored for call centres. Stay ahead with the latest CRM technologies and learn to conduct effective training sessions. Master data analysis, define success metrics, and implement continuous improvement strategies. Gain practical skills in testing, quality assurance, and seamless feature integration. Join now to transform your CRM capabilities, bru!

Elevify advantages

Develop skills

  • Optimise CRM architecture for enhanced call centre performance.
  • Identify and resolve CRM system loopholes for seamless operations.
  • Analyse CRM features to boost call centre efficiency.
  • Develop training materials for effective CRM user support.
  • Implement continuous improvement strategies using data insights.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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