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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This Corporate Customer Service Training equips you with hands-on strategies to enhance client satisfaction, streamline operations, and elevate performance in high-pressure support settings. You will master crafting targeted CSAT surveys, defining precise SLAs and benchmarks, developing insightful dashboards, and implementing ongoing enhancement processes. Build expertise in mentoring teams, managing performance, and refining communication to achieve superior metrics, seamless workflows, and enduring customer allegiance.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: create concise, unbiased tools that truly reflect customer sentiments.
  • Develop coaching and QA expertise: conduct targeted one-on-ones, apply scorecards, and rapidly improve agent performance.
  • Build dashboard reports: produce straightforward SLA and queue visuals for swift, informed decisions.
  • Implement change management: introduce new protocols using bite-sized learning and gamified approaches.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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Course in PDF