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Call Quality Manager Course
Boost your call centre expertise with our Call Quality Manager Course, designed for professionals looking to improve service quality and customer satisfaction. Learn to develop effective quality improvement plans, put strategic process changes into action, and design targeted training programmes. Master key metrics like First Call Resolution and Net Promoter Score, and gain skills in resource management, team communication, and data-driven strategy adjustments. Take your career to the next level by making sure calls are handled exceptionally well and customer feedback is interpreted properly.
- Develop quality improvement plans: Identify and sort out key call centre issues.
- Implement process changes: Improve efficiency with strategic modifications.
- Design targeted training: Create programmes to boost agent performance.
- Analyse customer feedback: Interpret data to improve satisfaction scores.
- Monitor progress effectively: Track metrics and adjust strategies for success.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre expertise with our Call Quality Manager Course, designed for professionals looking to improve service quality and customer satisfaction. Learn to develop effective quality improvement plans, put strategic process changes into action, and design targeted training programmes. Master key metrics like First Call Resolution and Net Promoter Score, and gain skills in resource management, team communication, and data-driven strategy adjustments. Take your career to the next level by making sure calls are handled exceptionally well and customer feedback is interpreted properly.
Elevify advantages
Develop skills
- Develop quality improvement plans: Identify and sort out key call centre issues.
- Implement process changes: Improve efficiency with strategic modifications.
- Design targeted training: Create programmes to boost agent performance.
- Analyse customer feedback: Interpret data to improve satisfaction scores.
- Monitor progress effectively: Track metrics and adjust strategies for success.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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