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Call Center Project Manager Course
Give your career a proper boost with our Call Centre Project Manager Course, designed for professionals looking to master the essential skills in project management, process improvement, and customer satisfaction. Learn how to manage stakeholders, minimise risks, and optimise project lifecycles. Improve your expertise in Lean, Six Sigma, and change management while building effective communication and leadership skills. Get clued up on data analysis, key performance indicators, and cutting-edge call centre technologies to drive success and innovation.
- Master stakeholder management: Get key project stakeholders on board and keep them happy.
- Implement risk management: Spot and sort out potential project risks.
- Enhance customer satisfaction: Design processes focused on what customers want.
- Drive process improvement: Use Lean and Six Sigma for better efficiency.
- Leverage call centre tech: Make the most of AI and new tools for innovation.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Give your career a proper boost with our Call Centre Project Manager Course, designed for professionals looking to master the essential skills in project management, process improvement, and customer satisfaction. Learn how to manage stakeholders, minimise risks, and optimise project lifecycles. Improve your expertise in Lean, Six Sigma, and change management while building effective communication and leadership skills. Get clued up on data analysis, key performance indicators, and cutting-edge call centre technologies to drive success and innovation.
Elevify advantages
Develop skills
- Master stakeholder management: Get key project stakeholders on board and keep them happy.
- Implement risk management: Spot and sort out potential project risks.
- Enhance customer satisfaction: Design processes focused on what customers want.
- Drive process improvement: Use Lean and Six Sigma for better efficiency.
- Leverage call centre tech: Make the most of AI and new tools for innovation.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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