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Building Rapport with Customers Course

Building Rapport with Customers Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Building Rapport with Customers Course provides practical tools to build trust quickly, manage difficult conversations, and retain customer loyalty. You'll learn empathy, active listening, mirroring, and efficient call structures, along with basic ISP technical and billing knowledge. Utilise actual call recordings, role-playing exercises, and key performance indicators such as CSAT and FCR to enhance your performance, lower churn rates, and ensure consistently positive customer interactions.

Elevify advantages

Develop skills

  • Empathy and rapport on calls: use tone, scripts, and cues to build fast trust.
  • Active listening and call flow: clarify, document, and drive first-contact resolution.
  • De-escalation and retention: calm angry callers and turn complaints into loyalty.
  • Mirroring and language matching: align tone and wording without sounding scripted.
  • ISP tech and billing basics: explain fixes and charges in clear, simple language.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF