Prevention Agent Course
The Prevention Agent Training Course equips security personnel with skills to reduce retail theft through effective CCTV and patrol use, adherence to legal and ethical guidelines, conflict de-escalation, and collaboration with store teams to protect assets while upholding customer rights. It covers practical techniques for loss prevention in retail settings, ensuring professionals can respond confidently to incidents.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides practical training for managing shoplifting risks, dealing with customers, and handling store incidents confidently. Participants learn legal boundaries, force usage rules, de-escalation methods, CCTV operations, patrol strategies, and evidence management. It fosters teamwork with store personnel, enhances awareness of situations, and teaches effective tactics to minimise losses and safeguard people and property.
Elevify advantages
Develop skills
- Legal compliance for security: apply rules on searches, detentions, and force swiftly.
- Loss prevention strategies in retail: reduce theft using EAS, store layouts, and hidden deterrents.
- CCTV and patrol coordination: design routes, identify blind spots, and preserve video evidence.
- Customer service professionalism: manage complaints, calm tensions, and respect dignity.
- Store risk evaluation: observe behaviours, prioritise dangers, and intervene proactively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF