Public Management Technology Course
Master modern public management technology: design citizen service portals, streamline back-office workflows, manage digital records, track KPIs, and lead secure, data-driven transformation in municipal government operations. This course equips you with practical skills for effective digital service delivery in local government.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This concise course teaches how to plan and deliver effective digital services, from citizen request systems and multichannel access to secure records management and integrated case handling. Apply accessibility, privacy, and transparency rules, design useful dashboards and KPIs, manage vendors and budgets, and build a realistic, low-risk roadmap for modern, data-driven local service delivery.
Elevify advantages
Develop skills
- Design citizen request portals: fast, accessible, mobile-first public service UX.
- Optimise back-office workflows: smart routing, SLAs, and audit-ready case trails.
- Build public sector dashboards: KPIs, alerts, and real-time performance views.
- Implement secure e-records: approvals, retention, FOIA-ready search and access.
- Plan govtech rollouts: risk control, vendor selection, and change management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF