Health Services Organization Course
Master clinic operations through the Health Services Organisation Course. Gain expertise in scheduling, capacity planning, KPIs, patient flow optimisation, safety protocols, and team-based care to reduce waiting times, minimise errors, and enhance patient satisfaction in contemporary hospital settings. This course equips you with practical strategies to streamline outpatient services using data-informed approaches and lean methodologies.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Health Services Organisation Course provides essential tools to optimise outpatient clinics, covering appointment scheduling, capacity planning, demand forecasting, triage processes, clinical workflows, and seamless information integration. Participants will master lean techniques, team roles, governance frameworks, and performance metrics to eliminate delays, enhance safety, and improve patient outcomes through evidence-based decision-making.
Elevify advantages
Develop skills
- Clinic KPIs and dashboards: monitor wait times, safety, and patient experience efficiently.
- Intelligent scheduling and capacity planning: reduce no-shows and align staff with actual demand.
- Optimise patient flow: eliminate bottlenecks using lean principles, queue management, and PDSA cycles.
- Define team-based clinic roles: clarify responsibilities, handoffs, and escalation protocols for safe care.
- Establish governance and shift systems: set up reporting structures, huddles, and after-hours coverage.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF