Traveler Services and Customer Care Course
Gain expertise in traveller services and customer care through practical scenarios. Master handling airline disruptions, hotel problems, special requests, and urgent incidents, while communicating effectively, reassuring distressed guests, and safeguarding traveller satisfaction and business revenue. This course equips you with tools for confident, efficient support in dynamic travel environments.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Traveller Services and Customer Care Course provides hands-on skills to manage disruptions, special requests, and emergencies confidently. You will learn to investigate viable solutions, address airline and hotel challenges, negotiate effectively, and record details precisely. Develop robust communication abilities, utilise practical templates, and offer prompt, dependable assistance to ensure seamless travel experiences for all clients.
Elevify advantages
Develop skills
- Airline disruption handling: rebook swiftly, reduce costs, safeguard traveller rights.
- Hotel issue resolution: resolve overbookings, arrange alternatives, restore guest confidence.
- Special request management: record requirements, verify with hotels, prepare reliable backups.
- Incident triage skills: evaluate urgency, assess risks, respond to time-critical situations.
- Professional customer communication: empathetic scripts, clear emails, and ready templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF