Tourist Management Course
This course equips tour operators with essential skills to enhance service quality, streamline operations, and improve guest satisfaction through practical tools and strategies.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Tourist Management Course teaches you how to run smooth, reliable city tours using clear standards, smart technology, and simple SOPs. Learn to improve punctuality, communication, meeting points, and complaint handling while tracking KPIs like on-time departures, satisfaction, and referrals. With practical tools, micro-trainings, and a step-by-step roadmap for next season, you can quickly upgrade service quality and boost guest reviews.
Elevify advantages
Develop skills
- Tour operations optimisation: design smooth pre-, on-, and post-tour workflows.
- Tech-enabled tour management: use CRM, GPS, and automation for daily operations.
- Service quality SOPs: build checklists, handovers, and punctuality standards fast.
- Guest feedback mastery: create surveys, track KPIs, and act on complaints quickly.
- City tour service design: craft clear meeting points, scripts, and safety briefings.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF