Professional Hotel and Catering Training
Gain expertise in professional hotel and catering operations to uphold 4-star standards. Master shift planning, guest engagement, complaint resolution, hygiene controls, and team coordination for flawless service delivery and career advancement in hospitality and tourism. This course equips you with practical tools, checklists, SOPs, and KPIs to manage busy shifts efficiently while ensuring guest satisfaction and regulatory compliance.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Acquire hands-on skills for managing hotel and catering operations at 4-star level. Master shift planning, SOPs, KPIs, guest welcome procedures, complaint handling using proven frameworks, kitchen coordination, and hygiene-safety-quality controls to ensure smooth, compliant service during peak times.
Elevify advantages
Develop skills
- Shift planning expertise: create efficient schedules for hotel and restaurant peaks.
- 4-star service standards: implement SOPs, KPIs, and operational benchmarks swiftly.
- Guest interaction skills: greet, assist, and reassure guests using professional protocols.
- Complaint management: apply structured methods to resolve issues and safeguard reputation.
- Hygiene and safety protocols: conduct essential checks to ensure compliance and readiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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