PMR Agent Training
Develop essential skills as a PRM agent in high-pressure airport settings. Gain in-depth knowledge of ADA, FAA, and TSA regulations, proficient mobility assistance techniques, empathetic communication with cultural sensitivity, rapid incident response strategies, and efficient procedures to ensure safe, respectful, and dignified service for passengers with reduced mobility across busy terminals.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This PRM Agent Training programme equips you with practical skills to confidently assist passengers with reduced mobility in hectic airport terminals. Master key regulations including ADA, FAA, and TSA guidelines, safe handling of wheelchairs and equipment, infection control measures, and effective time management. Hone clear communication, cultural awareness, risk assessment, incident handling, and apply practical checklists for seamless, compliant, and stress-free support.
Elevify advantages
Develop skills
- Master PRM operations: prioritise tasks, optimise routes to save time, and coordinate with multiple teams.
- Acquire disability assistance expertise: perform safe transfers, provide effective guidance, and communicate respectfully.
- Ensure PRM regulatory compliance: implement ADA, FAA, and TSA standards in everyday airport activities.
- Handle PRM incidents effectively: assess risks, record details accurately, and safeguard passenger rights.
- Maintain hygiene and equipment safety: properly clean, use, and service mobility aids for PRM passengers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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