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Luxury Hotel Receptionist Training

Luxury Hotel Receptionist Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with essential skills for top-tier front desk service in luxury hotels. You will master VIP guest handling, efficient check-in processes, room allocations for early arrivals, and seamless coordination with housekeeping, concierge, and bell staff. Gain expertise in resolving complaints, ethical upselling techniques, managing overbookings, and using ready-made scripts, emails, and templates to enhance guest satisfaction and increase revenue swiftly.

Elevify advantages

Develop skills

  • Master luxury front desk operations: provide seamless 5-star service from arrival to departure.
  • Coordinate PMS and hotel operations: synchronise rooms, housekeeping, concierge, and bell services.
  • Develop upselling and revenue skills: promote upgrades, packages, and experiences ethically.
  • Excel in guest communication: manage VIPs, complaints, and correspondence confidently.
  • Handle overbookings and incidents: implement quick, composed solutions to retain guests.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF