Luxury Hotel Receptionist Training
Elevate your hospitality career with expert training in 5-star front desk operations for luxury hotels. Learn to handle VIP check-ins, upsell services ethically, manage overbookings effectively, and communicate flawlessly with guests. Perfect for tourism professionals seeking to provide exceptional service and advance in the industry. This comprehensive programme covers coordination with hotel teams and practical tools for immediate impact.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills for top-tier front desk service in luxury hotels. You will master VIP guest handling, efficient check-in processes, room allocations for early arrivals, and seamless coordination with housekeeping, concierge, and bell staff. Gain expertise in resolving complaints, ethical upselling techniques, managing overbookings, and using ready-made scripts, emails, and templates to enhance guest satisfaction and increase revenue swiftly.
Elevify advantages
Develop skills
- Master luxury front desk operations: provide seamless 5-star service from arrival to departure.
- Coordinate PMS and hotel operations: synchronise rooms, housekeeping, concierge, and bell services.
- Develop upselling and revenue skills: promote upgrades, packages, and experiences ethically.
- Excel in guest communication: manage VIPs, complaints, and correspondence confidently.
- Handle overbookings and incidents: implement quick, composed solutions to retain guests.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF