Hotel Front Desk & Reservations Training Course
Gain mastery in hotel front desk and reservations: manage calls, check-ins, payments, overbookings and guest issues confidently. Perfect for hospitality workers seeking top service and advancement in hotel management. This course builds practical expertise for seamless operations and career progression in tourism.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Hotel Front Desk and Reservations Training Course equips you with hands-on abilities to handle calls, ensure precise bookings, and operate PMS systems assuredly. Master streamlined check-in and check-out processes, payment and ID checks, overbooking avoidance, guest interaction scripts, and conflict handling. Utilise practical checklists, enhance time efficiency, and maintain composure under stress to provide professional service consistently.
Elevify advantages
Develop skills
- Professional booking management: handle, record and confirm reservations swiftly.
- Skilled PMS usage: oversee check-ins, check-outs, folios and room stock.
- Overbooking management: avoid problems, reassign guests and ensure satisfaction.
- Billing and dispute expertise: correct accounts, handle payments and settle issues.
- Front desk efficiency: apply checklists, prioritise duties and remain composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF