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Hotel Front Desk & Reservations Training Course

Hotel Front Desk & Reservations Training Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This Hotel Front Desk and Reservations Training Course equips you with hands-on abilities to handle calls, ensure precise bookings, and operate PMS systems assuredly. Master streamlined check-in and check-out processes, payment and ID checks, overbooking avoidance, guest interaction scripts, and conflict handling. Utilise practical checklists, enhance time efficiency, and maintain composure under stress to provide professional service consistently.

Elevify advantages

Develop skills

  • Professional booking management: handle, record and confirm reservations swiftly.
  • Skilled PMS usage: oversee check-ins, check-outs, folios and room stock.
  • Overbooking management: avoid problems, reassign guests and ensure satisfaction.
  • Billing and dispute expertise: correct accounts, handle payments and settle issues.
  • Front desk efficiency: apply checklists, prioritise duties and remain composed.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF