Hotel Front Desk Receptionist Training Course
Master hotel front desk skills to handle check-in, billing disputes, room delays, and noise complaints confidently. Gain expertise in guest communication, de-escalation techniques, PMS and billing tools, plus service recovery strategies to elevate guest satisfaction and advance your career in tourism hospitality.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Acquire practical skills in this Hotel Front Desk Receptionist Training Course to manage arrivals, check-ins, check-outs, and room readiness confidently. Master professional guest communication, key English-Spanish service phrases, billing dispute resolution, handling noise and delay incidents, basics of PMS and POS systems, documentation standards, and stress management tools to safeguard reputation and ensure consistent high-quality service across every shift.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF