Hotel Customer Service Protocols Course
Master hotel customer service protocols to deliver consistent, five-star guest experiences. Learn front desk scripts, check-in and check-out standards, complaint handling, and cross-department coordination tailored for travel and tourism professionals. This course equips you with practical tools for efficient operations and memorable stays.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Hotel Customer Service Protocols Course gives you clear, ready-to-use standards for every guest interaction, from check-in to check-out. Learn professional greetings, body language, and scripts, plus shift checklists, coordination with other departments, and accurate recordkeeping. Practice complaint handling, de-escalation, and feedback collection so you deliver consistent, efficient, and memorable stays every time.
Elevify advantages
Develop skills
- Front desk scripting: deliver consistent, polished greetings and farewells.
- Guest-first mindset: apply hospitality principles in every hotel interaction.
- Shift coordination: use checklists to align front desk with housekeeping and F&B.
- Check-in and check-out mastery: follow fast, accurate, guest-friendly protocols.
- Complaint resolution: de-escalate issues with empathy, ownership, and clear logs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF