Hospitality Reception Training
Gain essential front desk expertise in hospitality and tourism, covering professional check-ins, effective guest communication, complaint resolution, overbooking management, local recommendations, and multitasking strategies. Provide polished, confident service to international guests on every shift, ensuring smooth operations and high satisfaction.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for handling check-ins, guest interactions, and front desk duties confidently. Master precise English phrases for welcomes, resolving issues, and managing complaints, alongside PMS tools, overbooking fixes, local advice, multitasking, and time management to ensure seamless, professional guest experiences from arrival to departure.
Elevify advantages
Develop skills
- Professional check-in skills: quick, courteous, and regulation-compliant arrivals.
- Guest issue resolution: composed English responses to calm and restore service.
- Front desk management: proficient use of PMS, room tracking, and standard procedures.
- Local knowledge sharing: accurate directions, safety advice, and personalised tips.
- Multitasking at reception: prioritise guests, handle queues, and maintain composure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF