Hospitality and Management Course
This course equips participants with essential skills in hospitality management, focusing on service optimization, team leadership, and data-driven improvements for enhanced guest experiences and operational efficiency.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Hospitality and Management Course provides practical tools to enhance guest satisfaction and optimise hotel operations. Learn to identify service failures using online reviews, develop effective SOPs, organise front office, housekeeping, and F&B teams, and design a seamless guest journey. You also master leadership, communication, and data-driven quality control for consistent, profitable performance.
Elevify advantages
Develop skills
- Diagnose hotel service failures quickly using reviews and on-site observations.
- Develop practical SOPs and checklists to improve room readiness and cleanliness.
- Lead small hotel teams with clear briefings, feedback, and change coaching.
- Redesign guest journeys at check-in, rooms, and breakfast for smoother stays.
- Track service KPIs with simple dashboards and reports for quick improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF