APMR Agent Training
APMR Agent Training enhances your expertise in providing safe assistance for passengers with reduced mobility, including emergency medical responses, effective communication, wheelchair transfers, and coordination with airport teams. It ensures you deliver professional, dignified service while adhering to IATA, ICAO, and local regulations in high-pressure airport environments, building confidence for any scenario.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills to help passengers with reduced mobility safely and effectively. You will master health and emergency procedures, communication strategies for passengers with limited English or vision impairment, proper wheelchair handling and transfers, guide dog management, documentation processes, and seamless coordination with airlines, security, and medical personnel to ensure compliant and respectful travel experiences.
Elevify advantages
Develop skills
- Emergency response for unwell passengers: respond swiftly, record details, and liaise with teams.
- Safe mobility and wheelchair support: execute secure transfers and boarding procedures confidently.
- Communication for low-vision and limited-English passengers: use clear, composed, and courteous methods.
- Peak-period triage abilities: rapidly evaluate requirements and prioritise PRM assistance.
- Compliance with PRM and service animal regulations: implement IATA, ICAO, and regional guidelines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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Course in PDF