Telephony Switching Equipment Operations Course
Gain expertise in telephony switching operations through practical training in routing, signalling, trunking, monitoring, and incident management. Develop skills to quickly diagnose faults, stabilise traffic, safeguard SLAs, and ensure reliable performance of carrier-grade voice networks.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills to operate, monitor, and maintain modern telephony switching platforms effectively. Cover call flows, routing, signalling, trunking, codecs, alarms, and redundancy, while mastering incident response, diagnostics, fixes, and analysis to minimise downtime, uphold service levels, and deliver dependable voice services.
Elevify advantages
Develop skills
- Fault triage and diagnostics: utilise live alarms, traces, and KPIs to resolve issues swiftly.
- Digital exchange proficiency: manage trunks, routing, codecs, and redundancy securely.
- Routing and signalling troubleshooting: address SS7, SIP, CDR, and one-way audio problems.
- Monitoring and capacity oversight: set up alerts, trunks, and tests to avoid disruptions.
- Swift remediation abilities: redirect traffic, reinstate links, and confirm reliable call flows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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