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Telephony Equipment Monitoring Course

Telephony Equipment Monitoring Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with real-world know-how on switch structures, core KPIs and alarm patterns to quickly spot and fix voice faults. Master monitoring tools, step-by-step troubleshooting, secure fixes and escalations, plus sharp reports, tickets and logs ready for vendors to deliver dependable voice services.

Elevify advantages

Develop skills

  • Master telephony KPIs: monitor ASR, GoS, MOS and congestion live.
  • Quick incident handling: assess, rate severity and start escalations.
  • Troubleshoot switches: analyse SS7/SIP traces and KPIs to pinpoint issues.
  • Build monitoring views: set up NMS/EMS dashboards for trunks, signals and CPU.
  • Produce trusted reports: craft tickets, timelines and RCA for vendors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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