Internet Service Provider (ISP) Management Course
This course provides comprehensive training in managing ISP operations, focusing on network design, capacity planning, reliability, NOC operations, and service quality to ensure high uptime and customer satisfaction in diverse environments.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Internet Service Provider (ISP) Management Course equips you with practical skills to design and operate reliable, scalable networks in mixed urban-rural settings. Learn last-mile solutions, capacity planning for 25k users, congestion management, monitoring, redundancy, and preventive maintenance, plus support processes, KPIs, SLAs, and implementation plans to boost uptime, reduce churn, and optimise operating costs.
Elevify advantages
Develop skills
- ISP network design: Plan mixed urban-rural fibre, DSL, and fixed wireless.
- Capacity planning: Forecast demand, set contention, and manage congestion quickly.
- Reliability engineering: Build redundant POPs, failover paths, and maintenance plans.
- NOC operations: Structure teams, manage vendors, and enforce SLAs effectively.
- Service quality: Run incident workflows, track KPIs, and enhance customer experience.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF