Sphinx course
Master Sphinx for transforming CX survey data and open-text feedback into actionable insights. Gain skills in survey design, NPS and satisfaction metrics, text analytics, dashboard creation, and reporting suited for tech teams and data-driven strategies in South African business contexts.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Sphinx course teaches you to craft effective customer surveys, clean and import data, and create solid NPS and satisfaction metrics. You'll analyse customer segments, open-text responses, and key drivers, then transform insights into executive summaries, dashboards, and reports that drive data-backed decisions and ongoing experience enhancements.
Elevify advantages
Develop skills
- Text analytics with Sphinx: quickly code themes and measure customer sentiments.
- Survey data preparation: clean, recode, and import CX data into Sphinx efficiently.
- NPS and satisfaction metrics: calculate, verify, and interpret customer experience scores.
- CX survey design: develop unbiased questionnaires that map the full customer journey.
- Insight reporting: convert Sphinx results into compelling, manager-focused CX narratives.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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Course in PDF