office IT support course
Gain expertise in hands-on Office IT support tailored for real office settings. Troubleshoot Word launch failures, optimise Outlook performance, fix shared printer issues, and deploy secure remote tools. Develop robust checklists, detailed documentation, and professional communication skills essential for contemporary IT support roles, reducing downtime and boosting efficiency across teams.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Office IT Support Course equips you with practical tools to confidently tackle everyday office IT challenges. Master step-by-step fixes for Word startup problems, sluggish or crashing Outlook, and network printer glitches. Utilise secure remote access tools, effective user communication, precise ticketing, and routine maintenance to swiftly resolve issues and ensure seamless operations.
Elevify advantages
Develop skills
- Microsoft Office troubleshooting: rapidly resolve Word and Outlook problems in live office environments.
- Network printer support: expertly handle slow printing, blank pages, or print failures.
- Remote helpdesk processes: effectively triage, prioritise, and log support tickets professionally.
- Secure remote assistance: safely operate remote tools with clear, user-focused interactions.
- Preventive IT upkeep: implement fast diagnostics, backups, and procedures to minimise disruptions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF