Jira Service Desk training
4,8/5
Master Jira Service Management Cloud for IT support. This course covers project setup, request types, portals, SLAs, queues, automation, workflows, dashboards, reports, and knowledge management to reduce resolution times, improve CSAT, and create scalable ITSM processes for top technology teams.

4,8 in rating
from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain hands-on expertise in Jira Service Management Cloud. Learn to set up service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, configure approvals, workflows, dashboards, reports, and plan knowledge bases, communication, and email-to-portal migrations.
Elevify advantages
Develop skills
- Configure JSM projects swiftly with ITSM templates, roles, SSO, and licensing.
- Design intuitive request portals with clear types, forms, and user-friendly UX.
- Master SLAs, priorities, and scalable automation rules for efficient support.
- Engineer workflows including approvals, incident management, and secure transitions.
- Build dashboards, KPIs, JSM reports, CSAT metrics, and executive views.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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Course in PDF