Jira Service Desk training
4,8/5
Master Jira Service Management Cloud for IT support. This course covers project setup, request types, portals, SLAs, queues, automation, workflows, dashboards, reports, and knowledge management to reduce resolution times, improve CSAT, and create scalable ITSM processes for top technology teams.

4,8 in rating
from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain hands-on expertise in Jira Service Management Cloud. Learn to set up service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, configure approvals, workflows, dashboards, reports, and plan knowledge bases, communication, and email-to-portal migrations.
Elevify advantages
Develop skills
- Configure JSM projects swiftly with ITSM templates, roles, SSO, and licensing.
- Design intuitive request portals with clear types, forms, and user-friendly UX.
- Master SLAs, priorities, and scalable automation rules for efficient support.
- Engineer workflows including approvals, incident management, and secure transitions.
- Build dashboards, KPIs, JSM reports, CSAT metrics, and executive views.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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Course in PDF