IT troubleshooting training
Acquire essential IT troubleshooting skills: resolve email delivery failures, accelerate slow Windows laptops, fix chat and cloud app disruptions, and reinstate shared drive access via proven, structured methods relied on by contemporary support teams. This hands-on training equips you with repeatable workflows to handle real-world incidents efficiently, enhancing service reliability and user satisfaction across diverse IT environments.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain expertise in swift, dependable IT troubleshooting through this practical course. Master diagnosing undelivered emails, resolving mailbox and gateway faults, and implementing SPF, DKIM, DMARC fundamentals. Address sluggish laptops with Windows tools, boost performance, and execute secure fixes. Sort out chat, cloud applications, and shared drive glitches using systematic processes, effective communication, and proactive measures to minimise repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: rapidly track, assess, and resolve missing emails.
- Optimise Windows laptops: leverage integrated diagnostics to fix slowdowns swiftly.
- Stabilise cloud apps: identify and correct chat and video call failures promptly.
- Repair network drives: reinstate shared file access, rights, and connections.
- Apply logical troubleshooting: use a structured, repeatable process for all IT issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF