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IT support technician training

IT support technician training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with hands-on skills for IT support roles, teaching ticket triage, SLAs, Windows accounts, Active Directory, Wi-Fi fixes, printer diagnostics, and collaboration tools. Develop strong communication, documentation, and remote support practices in a practical programme.

Elevify advantages

Develop skills

  • Wi-Fi and network diagnostics: Resolve connectivity problems using key CLI commands.
  • Printer and print server fixes: Clear queues, spooler issues, and driver problems swiftly.
  • Windows and Active Directory accounts: Fix login failures, locks, and domain connections.
  • User onboarding and file permissions: Set up accounts and secure shared resources quickly.
  • Help desk communication skills: Manage tickets, meet SLAs, and deal with challenging customers professionally.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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