IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi, networks, printers, USB devices, AV issues, and Windows accounts. Master help desk processes, ticket management, SLAs, and professional communication to advance your career in IT support.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for IT support roles, teaching ticket triage, SLAs, Windows accounts, Active Directory, Wi-Fi fixes, printer diagnostics, and collaboration tools. Develop strong communication, documentation, and remote support practices in a practical programme.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity problems using key CLI commands.
- Printer and print server fixes: Clear queues, spooler issues, and driver problems swiftly.
- Windows and Active Directory accounts: Fix login failures, locks, and domain connections.
- User onboarding and file permissions: Set up accounts and secure shared resources quickly.
- Help desk communication skills: Manage tickets, meet SLAs, and deal with challenging customers professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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