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IT Support Technician Course

IT Support Technician Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The IT Support Technician Course equips you with practical skills to diagnose and resolve Windows performance problems, file sharing issues, Wi-Fi and local network faults, and printer errors using real command-line tools and established checks. You will also learn remote troubleshooting, clear documentation, effective incident triage, and communication templates to resolve issues more quickly and provide reliable, consistent support.

Elevify advantages

Develop skills

  • Windows troubleshooting: fix file sharing, printers, and desktop slowdowns fast.
  • Network diagnostics: use ping, tracert, and Wi-Fi tools to resolve outages quickly.
  • Remote support: apply RDP and command-line tools for secure, rapid assistance.
  • Incident triage: prioritise tickets using impact, urgency, and SLA-driven rules.
  • IT documentation: write clear tickets, runbooks, and post-incident reports.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF