IT Support Technician Course
This course provides hands-on training in IT support, focusing on troubleshooting Windows systems, network issues, remote assistance, incident management, and documentation to build efficient support skills.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The IT Support Technician Course equips you with practical skills to diagnose and resolve Windows performance problems, file sharing issues, Wi-Fi and local network faults, and printer errors using real command-line tools and established checks. You will also learn remote troubleshooting, clear documentation, effective incident triage, and communication templates to resolve issues more quickly and provide reliable, consistent support.
Elevify advantages
Develop skills
- Windows troubleshooting: fix file sharing, printers, and desktop slowdowns fast.
- Network diagnostics: use ping, tracert, and Wi-Fi tools to resolve outages quickly.
- Remote support: apply RDP and command-line tools for secure, rapid assistance.
- Incident triage: prioritise tickets using impact, urgency, and SLA-driven rules.
- IT documentation: write clear tickets, runbooks, and post-incident reports.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF