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IT Help Desk Course

IT Help Desk Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This IT Help Desk Course equips you with practical skills to manage incident triage, Windows 10/11 problems, VPN and file share issues, and Microsoft 365 support confidently. You'll learn clear escalation paths, smart prioritisation, structured questioning, and solid ticket documentation. You will also master onboarding workflows, access provisioning, and professional user communication to provide quick, reliable support in a modern setup.

Elevify advantages

Develop skills

  • Incident triage mastery: prioritise tickets quickly with impact and SLA focus.
  • Windows support skills: resolve Outlook, login, and performance issues swiftly.
  • M365 troubleshooting: fix Exchange, Teams, OneDrive, and SharePoint access.
  • Secure onboarding workflows: provision devices, AD accounts, and app access correctly.
  • VPN and file share fixes: diagnose remote access, SMB paths, and permission errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF