IT Help Desk Course
This course provides essential skills for IT help desk professionals, focusing on incident management, troubleshooting common Windows and Microsoft 365 issues, secure onboarding, and effective user support.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This IT Help Desk Course equips you with practical skills to manage incident triage, Windows 10/11 problems, VPN and file share issues, and Microsoft 365 support confidently. You'll learn clear escalation paths, smart prioritisation, structured questioning, and solid ticket documentation. You will also master onboarding workflows, access provisioning, and professional user communication to provide quick, reliable support in a modern setup.
Elevify advantages
Develop skills
- Incident triage mastery: prioritise tickets quickly with impact and SLA focus.
- Windows support skills: resolve Outlook, login, and performance issues swiftly.
- M365 troubleshooting: fix Exchange, Teams, OneDrive, and SharePoint access.
- Secure onboarding workflows: provision devices, AD accounts, and app access correctly.
- VPN and file share fixes: diagnose remote access, SMB paths, and permission errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF