IT analyst training
Gain essential IT analyst expertise to convert business requirements into precise, testable specifications. Delve into stakeholder mapping, process design using BPMN, helpdesk operations including SLAs and automations, KPI formulation, and foundational security principles. Empower yourself to craft superior solutions and drive successful technology implementations with confidence.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills to identify business challenges, gather precise requirements, and create efficient workflows for ticketing and support systems. You'll master prioritising features, documenting functional and non-functional requirements, setting KPIs, and engaging stakeholders. Plus, gain expertise in developing dashboards, reports, and acceptance criteria to enhance delivery and boost service standards.
Elevify advantages
Develop skills
- Requirements expertise: craft precise, testable specifications for swift developer handover.
- Business analysis prowess: identify issues, define project scope, and establish clear KPIs efficiently.
- Process modelling skills: develop ticketing workflows with BPMN and clear escalation procedures.
- Helpdesk specialisation: outline SLAs, automation rules, and multi-channel support processes.
- Reporting and validation: create dashboards, key metrics, and conduct effective stakeholder reviews.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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