Digital mediation training
Digital Mediation Training prepares technology specialists to assist vulnerable individuals in navigating digital public services effectively. Participants gain skills in designing user onboarding, ensuring accessibility, promoting online safety, and mapping workflows for essential services such as healthcare appointments and unemployment benefits, fostering confidence and continuous improvement in support delivery.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches you to confidently guide users through online public services. You will learn to create seamless onboarding processes, supportive communication scripts, and clear instructions for hesitant or anxious individuals. It covers accessibility standards, safety protocols, privacy practices, and detailed workflows for services like health bookings and unemployment claims, along with tools for assessing and enhancing support.
Elevify advantages
Develop skills
- Design digital onboarding for smooth, supportive user experiences.
- Apply inclusive UX strategies for diverse needs like low literacy and disabilities.
- Coach users on safety topics including passwords, two-factor authentication, and scam prevention.
- Map complex online services into simple, step-by-step guided processes.
- Use data from usage, errors, and feedback to improve mediation support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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Course in PDF