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digital mediation training

digital mediation training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course teaches you to confidently guide users through online public services. You will learn to create seamless onboarding processes, supportive communication scripts, and clear instructions for hesitant or anxious individuals. It covers accessibility standards, safety protocols, privacy practices, and detailed workflows for services like health bookings and unemployment claims, along with tools for assessing and enhancing support.

Elevify advantages

Develop skills

  • Design digital onboarding for smooth, supportive user experiences.
  • Apply inclusive UX strategies for diverse needs like low literacy and disabilities.
  • Coach users on safety topics including passwords, two-factor authentication, and scam prevention.
  • Map complex online services into simple, step-by-step guided processes.
  • Use data from usage, errors, and feedback to improve mediation support.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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