ServiceNow Administration Course
This course provides comprehensive training on ServiceNow administration, focusing on incident management, form customization, SLA configuration, automation, and reporting to enhance organizational efficiency.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The ServiceNow Administration Course equips you with hands-on skills to set up Incident Management for practical application. You'll learn to create efficient forms, implement UI policies, and manage fields to enhance data accuracy. Set up SLAs, escalations, and automated routing, then develop straightforward reports and dashboards that boost visibility, accelerate resolutions, and enable informed decisions in your organisation.
Elevify advantages
Develop skills
- Design optimised Incident forms: streamline fields, layout, and user experience.
- Configure Incident SLAs: set timers, pause rules, and breach targets quickly.
- Automate routing: build clever assignment rules with Flow Designer and Business Rules.
- Customise forms securely: add fields, UI Policies, and client logic following best practices.
- Build ServiceNow reports and dashboards: highlight KPIs and insights ready for managers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF