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Technical Support Fundamentals Course

Technical Support Fundamentals Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Technical Support Fundamentals Course equips you with practical skills to manage real incidents confidently. Learn structured troubleshooting for performance problems, clear printer diagnostics, and step-by-step network connectivity checks. Develop strong communication habits, from empathetic user interactions to concise ticket notes, prioritisation, triage, and escalation to resolve issues faster and more reliably.

Elevify advantages

Develop skills

  • Performance troubleshooting: quickly diagnose CPU, memory, disk, and network issues.
  • Network diagnostics: use ping, tracert, and DNS tools to resolve connectivity faults.
  • Printer support: fix queues, drivers, spooler errors, and know when to escalate.
  • Incident triage: prioritise tickets by impact and urgency for rapid, focused response.
  • User communication: apply clear, empathetic scripts for chat, email, and phone support.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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Course in PDF