Technical Support Fundamentals Course
This course provides foundational skills for technical support, covering troubleshooting, diagnostics, and effective communication to handle incidents efficiently.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Technical Support Fundamentals Course equips you with practical skills to manage real incidents confidently. Learn structured troubleshooting for performance problems, clear printer diagnostics, and step-by-step network connectivity checks. Develop strong communication habits, from empathetic user interactions to concise ticket notes, prioritisation, triage, and escalation to resolve issues faster and more reliably.
Elevify advantages
Develop skills
- Performance troubleshooting: quickly diagnose CPU, memory, disk, and network issues.
- Network diagnostics: use ping, tracert, and DNS tools to resolve connectivity faults.
- Printer support: fix queues, drivers, spooler errors, and know when to escalate.
- Incident triage: prioritise tickets by impact and urgency for rapid, focused response.
- User communication: apply clear, empathetic scripts for chat, email, and phone support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF