Process Automation Course
This course equips you with essential skills to automate IT processes efficiently, from workflow analysis to secure integration and monitoring.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Process Automation Course teaches you how to analyse IT request workflows, map pain points, and design efficient, SLA-driven processes. Learn data modelling, triggers, and actions, compare leading automation platforms, and integrate with major ITSM tools. You also cover approvals, routing, monitoring, security, testing, and rollout planning so you can deliver reliable, scalable, audit-ready automation fast.
Elevify advantages
Develop skills
- Map IT request workflows: quickly expose bottlenecks, SLAs, and owners.
- Design robust automation logic: triggers, routing rules, and smart approvals.
- Integrate ITSM tools fast: connect Jira, ServiceNow, Zendesk, and Freshservice.
- Build secure, compliant workflows: IAM, PII protection, and audit-ready logs.
- Monitor automation KPIs: MTTR, SLA breaches, alerts, and real-time dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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Course in PDF