AI Automation Course
Gain expertise in AI-driven automation for customer email-to-CRM processes. Build intelligent AI agents, link RPA systems, slash manual tasks, shorten response times, and improve data precision through strong monitoring, compliance measures, and human oversight protocols. Perfect for streamlining support operations with measurable gains in efficiency and accuracy.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches you to analyse manual email-to-ticket processes, spot inefficiencies, and prioritise automation opportunities for optimal results. You'll create strong AI and RPA workflows, set up data structures, and include human oversight steps. Gain skills in choosing tools, ensuring security, tracking performance, and measuring key indicators to keep your customer support automation reliable, secure, and simple to manage.
Elevify advantages
Develop skills
- Design AI-RPA workflows: chart email-to-CRM processes with defined human interventions.
- Craft effective prompts: develop, test, and oversee LLM agents for ticket handling.
- Integrate systems swiftly: link LLMs, RPA, and CRMs using safe APIs and audit logs.
- Deploy securely: monitor metrics, mitigate risks, and regulate AI automations.
- Evaluate operations: measure issues and outline automation for maximum return.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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