Log in
Choose your language

Support Training

Support Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical tools for managing sensitive online chats confidently. Master trauma-informed communication, crisis de-escalation techniques, and crafting clear, compassionate messages within strict time and length constraints. Develop expertise in ethical boundaries, privacy protection, effective referrals, and follow-up procedures, all while safeguarding your wellbeing via self-care practices, supervision, and continuous professional growth in a concise, impactful programme.

Elevify advantages

Develop skills

  • Trauma-informed chat communication: respond clearly, empathetically, and safely.
  • Online crisis de-escalation: soothe intense emotions and recognise escalation triggers.
  • Ethical digital support: safeguard privacy, clarify boundaries, and record interactions.
  • Swift referral expertise: connect users to crisis, housing, and mental health services.
  • Helper resilience: combat secondary trauma using effective self-care strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

Course in PDF