Support Training
Support Training provides social workers with essential tools for delivering trauma-informed chat support, de-escalating crises, upholding ethical boundaries, and making effective referrals. Participants learn to compose clear, compassionate messages that prioritise safety, privacy, and personal wellbeing in high-pressure online environments.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools for managing sensitive online chats confidently. Master trauma-informed communication, crisis de-escalation techniques, and crafting clear, compassionate messages within strict time and length constraints. Develop expertise in ethical boundaries, privacy protection, effective referrals, and follow-up procedures, all while safeguarding your wellbeing via self-care practices, supervision, and continuous professional growth in a concise, impactful programme.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely.
- Online crisis de-escalation: soothe intense emotions and recognise escalation triggers.
- Ethical digital support: safeguard privacy, clarify boundaries, and record interactions.
- Swift referral expertise: connect users to crisis, housing, and mental health services.
- Helper resilience: combat secondary trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF