Social Reception Agent Training
Gain confidence at the front desk in social services environments. Develop trauma-informed communication, de-escalation, triage, privacy protection, and safety skills to assist vulnerable clients effectively, safeguard yourself, and maintain order in busy reception areas while preventing burnout and fostering team support.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips you with practical tools to manage high-pressure front-desk situations calmly and clearly. Master trauma-informed communication, de-escalation techniques, and culturally sensitive interactions, plus triage processes, privacy protocols, legal essentials, and clear guidelines. Boost your safety awareness, teamwork, and self-care to confidently assist every visitor in a demanding reception environment.
Elevify advantages
Develop skills
- Master crisis communication to manage anger, trauma, and confusion at reception.
- Apply trauma-informed practices to build safety, trust, and dignity swiftly.
- Hone rapid triage abilities to assess risks, document accurately, and direct clients efficiently.
- Ensure legal compliance by upholding privacy, consent, and accessibility rights upfront.
- Build front-desk resilience to handle stress, avoid burnout, and bolster team performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF