Mediation Agent Training
Acquire essential mediation abilities for community and social work. Master conflict analysis, stakeholder mapping, guiding inclusive discussions, and converting public space disputes into sustainable community agreements, resulting in safer and more cooperative neighbourhoods. The training emphasises hands-on skills for real-world application in diverse South African contexts.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools to analyse conflicts in public areas, identify stakeholders, and foster trust among diverse communities. You will learn to develop safe and inclusive mediation strategies, draft actionable plans and community pacts, and collaborate with local officials. Additionally, master techniques for monitoring, evaluating, and adjusting follow-ups to promote enduring peace and collective accountability.
Elevify advantages
Develop skills
- Conflict assessment: swiftly identify stakeholders, requirements, and tensions in public spaces.
- Mediation planning: structure secure, inclusive sessions with established dialogue methods.
- Facilitation techniques: guide circles, world cafés, and role-playing using straightforward guides.
- Action pacts: jointly develop practical community agreements and monitoring strategies.
- Impact tracking: measure outcomes, collect input, and refine approaches as needed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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