Adult Etiquette Course

Lesson 1 • Introductions and Greetings

Teaches the correct order, phrasing, and physical gestures for introductions in varied settings. Builds on presence skills to create confident, gracious opening exchanges.

Lesson 2 • Core Values Behind Polite Behaviour

Respect, empathy, and consideration form the ethical backbone of etiquette. Connects values to observable behaviours students will practise throughout the course.

Lesson 3 • Adapting Etiquette Across Contexts

Etiquette norms shift between formal, semi-formal, and casual environments. Prepares students to read situational cues and calibrate behaviour accordingly.

Lesson 4 • First Impressions and Personal Presence

Covers the science of first impressions and how appearance, posture, and energy signal competence. Directly applies foundational values to real-world entry moments.

Lesson 1 • Nonverbal Communication Mastery

Eye contact, facial expressions, and gestures reinforce or undermine spoken words. Extends verbal skills into the full-body communication picture.

Lesson 2 • Written Communication Etiquette

Covers formal letters, professional emails, and handwritten notes with correct structure and tone. Bridges spoken etiquette into written channels students use daily.

Lesson 3 • Difficult Conversations with Grace

Teaches scripts and strategies for disagreement, correction, and sensitive topics without offence. Applies all communication skills to high-stakes interpersonal moments.

Lesson 4 • Active Listening and Conversational Turn-Taking

Listening is treated as an active, visible skill requiring deliberate practice. Connects to verbal skills by showing how listening shapes the quality of dialogue.

Lesson 1 • Table Setting and Place Setting Literacy

Decodes formal and informal place settings including utensil placement and glassware. Provides the visual map students need before any meal begins.

Lesson 2 • Eating Techniques and Posture

Correct posture, utensil grip, and bite-size norms prevent common dining faux pas. Builds on menu knowledge by addressing behaviour during the meal itself.

Lesson 3 • Ordering and Menu Navigation

Covers reading menus, interacting with servers, and making considerate ordering choices. Connects place-setting knowledge to the active dining experience.

Lesson 4 • Conversation at the Table

Balances eating with engaging, appropriate table conversation. Integrates communication etiquette into the dining context for a complete meal experience.

Lesson 5 • Hosting and Guest Responsibilities

Defines distinct roles and obligations for hosts and guests at meals. Prepares students for both sides of the dining relationship.

Lesson 1 • Professional Dress and Appearance

Decodes dress codes from business formal to business casual and smart casual. Connects personal presence skills to workplace-specific appearance standards.

Lesson 2 • Meeting Etiquette and Participation

Punctuality, preparation, and participation norms for in-person and virtual meetings. Builds on communication skills applied to structured professional gatherings.

Lesson 3 • Hierarchical and Peer Interactions

Navigating relationships with supervisors, peers, and direct reports with appropriate deference and respect. Applies foundational values to power-dynamic-sensitive situations.

Lesson 4 • Office Environment and Shared Spaces

Covers noise, cleanliness, and territorial norms in shared workspaces. Grounds workplace etiquette in the physical environment before addressing interactions.

Lesson 1 • Gift-Giving Protocols

Covers appropriate gifts, presentation, and timing for various social occasions. Connects hosting and guest roles to the tangible expression of appreciation.

Lesson 2 • Cocktail Party and Reception Navigation

Teaches mingling, drink management, and graceful exits at standing social events. Applies communication and introduction skills to fluid, unstructured gatherings.

Lesson 3 • Hosting a Successful Social Event

Guides students through planning, welcoming, and closing a social gathering as host. Synthesises all social etiquette skills into the host's comprehensive responsibility.

Lesson 4 • Invitations, RSVPs, and Punctuality

Covers invitation formats, RSVP obligations, and arrival timing for various event types. Sets the behavioural foundation before guests or hosts enter the event space.

Lesson 1 • Video Call and Virtual Meeting Etiquette

Camera presence, background, audio, and participation norms for virtual meetings. Applies meeting etiquette to the unique challenges of remote communication.

Lesson 2 • Email Etiquette in Depth

Response time, CC/BCC use, tone, and thread management for professional email. Extends written communication etiquette into the most common digital channel.

Lesson 3 • Social Media Conduct and Personal Brand

Covers posting, tagging, commenting, and privacy norms on professional and personal platforms. Connects digital behaviour to professional reputation and personal brand.

Lesson 4 • Digital Communication Boundaries

Addresses after-hours messaging, response pressure, and digital oversharing. Applies boundary-setting skills to the always-on digital environment.

Lesson 1 • Cultural Dimensions of Etiquette

Introduces frameworks for understanding how culture shapes greetings, hierarchy, and directness. Provides the analytical lens for all cross-cultural etiquette decisions.

Lesson 2 • Greetings and Physical Contact Globally

Maps greeting variations—bows, cheek kisses, handshakes—across cultural contexts. Applies cultural frameworks to the first and most visible etiquette moment.

Lesson 3 • Dining Across Cultures

Addresses dietary restrictions, utensil norms, and mealtime rituals from diverse traditions. Extends dining etiquette into multicultural contexts students will encounter.

Lesson 4 • Navigating Unfamiliar Cultural Settings

Provides a research and observation strategy for entering unknown cultural contexts. Synthesises all cross-cultural skills into an adaptive, humble approach.

Lesson 1 • Building a Personal Etiquette Brand

Guides students to define and consistently project their own etiquette identity. Synthesises the entire course into a personalised, sustainable behavioural strategy.

Lesson 2 • Mentoring and Coaching Etiquette

Addresses the etiquette of giving guidance, feedback, and support in mentoring relationships. Extends leadership etiquette into developmental interpersonal dynamics.

Lesson 3 • Etiquette as a Leadership Competency

Reframes etiquette as a measurable leadership skill that builds trust and authority. Connects all prior learning to the professional outcomes leaders care about.

Lesson 4 • Recovering from Etiquette Failures

Provides frameworks for acknowledging, apologising, and recovering from social missteps. Prepares students to handle inevitable errors with grace and accountability.