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Telephone Switchboard Training

Telephone Switchboard Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

Telephone Switchboard Training equips you with hands-on, step-by-step skills to confidently operate modern PBX and multi-line phone systems. Master professional greeting and hold scripts, de-escalate upset callers, route complex calls accurately, and recover from errors professionally. Learn essential tools like call logging, confidentiality protocols, voicemail, and call forwarding to ensure every interaction is precise, efficient, and upholds top service standards.

Elevify advantages

Develop skills

  • Professional call control: manage multi-line PBX traffic calmly and precisely.
  • De-escalation scripts: soothe upset callers and relay bad news respectfully.
  • Smart call routing: screen, prioritise, and transfer executive calls perfectly.
  • Error recovery: resolve misrouted or dropped calls swiftly and log incidents clearly.
  • Confidential handling: manage HR, legal, and executive calls with strict privacy.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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