Switchboard Operator Training
Gain expertise in contemporary switchboard operations tailored for secretarial positions. Efficiently manage high call volumes, prioritise queues, apply professional scripts, handle urgent escalations, safeguard confidentiality, and monitor performance metrics to provide swift, precise, executive-standard telephone assistance.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical course equips switchboard operators with skills to manage calls confidently and efficiently. Learners will master modern phone systems, effective greetings, accurate call routing through precise questioning, prioritisation techniques, queue and time management, escalation protocols, message templates, documentation standards, and performance metrics for ongoing service enhancement.
Elevify advantages
Develop skills
- Professional call handling: perfect greetings, tone, and swift clear transfers.
- Priority call routing: implement SOPs for rapid triage, escalation, or messaging.
- Multi-line management: control queues, holds, and callbacks calmly.
- Telephony tools fluency: leverage PBX, VoIP, IVR, and analytics effectively.
- Continuous improvement: monitor ASA, AHT, and quality to enhance receptionist performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF