Reception Technique Course
Master front desk reception skills for Secretariat professionals. Learn guest greeting, cultural sensitivity, complaint handling, and cross-department coordination to ensure smooth check-ins, protect privacy, and create a five-star guest experience in a hospitality setting.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Reception Technique Course develops key front desk skills for smooth, professional guest interactions. Master check-in, check-out, reservations, payments, and privacy protocols. Practise clear communication, complaint handling, service recovery, and coordination with housekeeping, maintenance, concierge, and F&B. Build confidence managing international guests, language barriers, and special requests through practical training.
Elevify advantages
Develop skills
- Front desk operations: master check-in, check-out, and payments in real scenarios.
- Professional reception presence: deliver confident greetings and clear room briefs.
- Guest communication: handle calls, emails, and directions with polished clarity.
- Complaint resolution: de-escalate issues fast with practical recovery steps.
- Cross-department coordination: streamline tasks with housekeeping, F&B, and maintenance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF