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Reception and Switchboard Hostess Training

Reception and Switchboard Hostess Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

Elevate your front desk expertise with this hands-on Reception and Switchboard Hostess Training. Discover streamlined desk organisation, polished phone etiquette, precise visitor protocols, and ready-to-use scripts for routine and challenging scenarios. Build strong security knowledge, confidentiality standards, and stress resilience to manage high-pressure periods with poise, ensuring a professional and dependable first impression daily.

Elevify advantages

Develop skills

  • Design efficient front desk workflows for quick, organised reception and switchboard operations.
  • Handle professional phone calls by greeting, routing, and managing multiline calls confidently.
  • Control visitors and lobby areas through guest registration, waiting management, and VIP access protocols.
  • Master difficult interactions using proven scripts to calmly manage upset callers and visitors.
  • Implement security and confidentiality measures with proper access, privacy, and logging procedures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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