Reception Agent Training
Gain essential Reception Agent skills for front desk roles: expertly manage check-ins, PMS operations, payments, guest needs, and conflicts. Develop prioritisation techniques, communication scripts, and recovery strategies to provide smooth, professional service consistently, enhancing every guest interaction from arrival to departure.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills to handle check-ins, property management system processes, and payment protocols confidently. Master guest prioritisation in peak times, manage upgrades, overbookings, and unique requests, while using effective communication scripts, policy explanations, and dispute resolution techniques to ensure seamless, professional arrivals, stays, and departures.
Elevify advantages
Develop skills
- Master rapid check-ins: optimise PMS processes and room allocations effortlessly.
- Excel in front desk management: prioritise guests, multitask, and handle busy periods effectively.
- Ensure secure transactions: implement hotel policies for card payments, cash, and ID checks.
- Handle diverse guest situations: address walk-ins, upgrades, late departures, and family bookings.
- Resolve conflicts proficiently: calm situations, provide solutions, and record incidents accurately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF